A complete call management solution, MyCalls provides detailed call activity, allowing you to respond to changing conditions in your business more quickly. Your workforce is your most important asset, and now you can manage your whole team from your PC desktop
You can’t manage what you can’t measure
How much custom could missed calls be costing your business? Many companies don’t know and have no means of fi nding out. With MyCalls, you can follow up missed and abandoned calls immediately, giving you the potential to avoid losing business to your competitors on a daily basis.
MyCalls offers a huge range of different reports which can be selected and scheduled to run at the time of day of your choice. Valuable information such as call volumes, durations and staff performances can be analysed, providing you with a tool for assessing your team and introducing motivational incentives.
With Director’s Report, you will be provided with detailed updates of the most critical business information, sent automatically by email at the end of each day. This allows you to keep up to date, even when you are out of the office
What is Desktop Suite Lite
This productivity-boosting product has two different functions which can each deliver excellent business benefits;
The Softphone is a portable telephony application, offering you system phone functionality from your laptop, wherever you are; ideal for home and mobile workers. The Deskset is an intuitive application providing full call control from a PC screen. With a click-to-dial facility, you can speed workfl ow while eliminating dialling errors. For Microsoft Outlook users, Deskset can even integrate with your Outlook contacts, providing a click-to-dial function within email for further time-saving benefi ts.
Hi-Tech Group supplies, installs and maintains NEW and RECONDITIONEDtelephone systems from Panasonic, NEC, BT and Samsung. We also supply Voicemail Systems, Handsets, Headsets, Call management, Call recording and Music on Hold systems. We specialise in the installation of data networks and converged systems and VoIP systems. For all your telephone needs call us on 0330 300 1011 0r e-mail us firstname.lastname@example.org and we will find a tailored solution for your needs.